Introduction
YooPay Software Systems Private Limited ("YooPay", "we", "our", or "us") is committed to protecting the privacy of all individuals who visit our website, use our software products, or engage our services. This Privacy Policy describes how we collect, use, store, and disclose personal information in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using our website or services, you consent to the practices described in this Privacy Policy.
We do not sell, rent, or trade your personal information to third parties for commercial purposes. Your data is used solely to deliver and improve our services.
Data We Collect
Personal Information
- Full name and contact details (email address, phone number)
- Business name and address
- GST number and PAN (when required for invoicing)
- Payment information (processed securely via third-party payment gateways)
- Account credentials (username, encrypted password)
Technical Information
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifiers (for mobile applications)
- Pages visited, time spent, and navigation paths on our website
- Referring URL and exit pages
Communication Data
- Messages, emails, and support tickets you send to us
- Feedback, survey responses, and testimonials
- Call recordings (when notified and consented to)
How We Collect Information
- Directly from you: When you fill out contact forms, sign up for our services, request a quote, or communicate with our team.
- Automatically: Through cookies, log files, and analytics tools when you visit our website or use our applications.
- Third-party sources: From payment processors, analytics providers (e.g., Google Analytics), and social media platforms where you interact with our content.
How We Use Your Data
We use the information we collect for the following purposes:
- Service delivery: To provide, operate, and maintain the services you have engaged us for.
- Account management: To create and manage your account, authenticate logins, and maintain security.
- Billing: To process payments, issue invoices, and manage subscriptions.
- Communication: To respond to your enquiries, send project updates, and provide customer support.
- Marketing: To send promotional emails about our services (you may opt out at any time).
- Improvement: To analyse usage patterns, fix bugs, and enhance our products and services.
- Legal compliance: To comply with applicable laws, regulations, and court orders.
Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service providers: Trusted third parties who assist us in operating our business (e.g., payment gateways like Razorpay, cloud hosting providers, email services), bound by strict confidentiality agreements.
- Legal requirements: When required by law, court order, or to protect the rights, property, or safety of YooPay, our clients, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you prior to such transfer.
We will never sell, lease, or share your personal information with advertisers or unrelated third parties without your explicit consent.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function correctly (e.g., session management).
- Analytics cookies: To understand how visitors interact with our website (e.g., Google Analytics).
- Preference cookies: To remember your settings and preferences.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Client account data: Retained for the duration of the service engagement plus 5 years thereafter.
- Financial records (invoices, payment data): Retained for 7 years as required by Indian accounting regulations.
- Marketing communication data: Retained until you opt out or request deletion.
- Website analytics data: Retained for up to 26 months (anonymised).
After the retention period, data is securely deleted or anonymised.
Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:
- SSL/TLS encryption for all data transmitted over the internet.
- Encrypted storage of sensitive data (passwords are hashed using bcrypt).
- Access controls ensuring only authorized personnel can access personal data.
- Regular security audits and vulnerability assessments.
- Secure, redundant cloud infrastructure with regular backups.
While we take every reasonable precaution, no method of data transmission or storage is 100% secure. In the unlikely event of a data breach, we will notify affected individuals as required by law.
Your Rights
You have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request correction of inaccurate or incomplete data.
- Right to deletion: Request deletion of your personal data (subject to legal retention obligations).
- Right to withdraw consent: Withdraw consent to marketing communications at any time.
- Right to data portability: Request your data in a machine-readable format.
To exercise any of these rights, contact us at bilal@yoopaysoftware.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take prompt steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by placing a prominent notice on our website. The "Last Updated" date at the top of this policy reflects when changes were last made. Your continued use of our services after such notice constitutes acceptance of the updated policy.